Terms and conditions
All prices on Larzy are in Australian dollars.
At present we do not have international shipping options. If, however, you are an international buyer and there’s something you have your heart set on, contact us and we’ll arrange overseas delivery for you. International deliveries will be set up in the coming months.
Australia Post Delivery (Domestic only)
We currently offer registered post with tracking option for our hair accessory products and will soon have the option for signature required on delivery as we don’t want your exciting new purchase to go missing!
It is your responsibility to enter your delivery contact and address information correctly. You must also ensure you are available to be contacted for delivery, if the case arises. Larzy is not liable for any information you enter incorrectly in the checkout process.
If no-one is home at the time of delivery, Australia Post will take your parcel to the nearest Post Office for you to collect.
If the parcel is not collected within the Australia Post timeframe and returned to sender (RTS), Larzy will contact the customer with options for re-shipment. Reshipment will be at the expense of the buyer and incurred at a fee of $7.95.
As we are located in Bondi Beach, we aim to ensure delivery for metro areas the next business day if you are within the Express Post network (although due to Covid, Express delivery times may be affected) if orders are received before our processing cut-off time. Please see the Australia Post website to confirm if you are eligible for next business day delivery
For regional areas, delivery is usually 2-3 business days.
We do our utmost to get your order lodged the same day if it is placed before 12pm, however please remember due to current circumstances beyond Larzy’s control you may experience delays receiving your new purchases once we have lodged it at the post office.
Delivery delays are to be expected during peak sale times and public holiday periods. It is the responsibility of the customer to make sure they are aware of possible delays as per this shipping policy.
By placing your order, you agree to this shipping policy and understand that Larzy, cannot guarantee your estimated delivery time due to the actual delivery process being out of our control.
Loss or Damage
If your parcel tracking does not register as “delivered” on the Australia Post tracking portel, please contact us on email@example.com and we will request further delivery information from Australia Post.
Your product leaves Larzy in top condition. If, however any damage occurs to your parcel while in the delivery process, please contact us at firstname.lastname@example.org as soon as possible and we will let you know how to proceed.
We want your shopping experience with us to be an enjoyable one. If you have any queries or need any information, please don’t hesitate to contact us email@example.com and we will endeavour to respond within 24 hours.